Project Implementation Specialist

Position Overview:

The Project Implementation Specialist’s responsibilities include the completion of technical projects from design, testing, implementation, and follow up. Completing various project milestones, timelines, and plans.

Specific Duties and Responsibilities:

  • Develop and refine project plan with scope, milestones, schedules, and resources for technical projects.
  • Track project progress and report project status to all stakeholders utilizing project management tools to facilitate planning and tracking (through Connectwise Manage).
  • Manage and track changes to scope, priorities, and schedules.
  • Work closely with Project Managers, vCIO, Technology Alignment Manager, and the Clients to coordinate task schedule and resource allocation, resolve conflicts, and maintain full visibility of multiple projects.
  • Communicate effectively with all stakeholders for regular status reporting and on escalations
  • Identify and mitigate any potential issue that may impact the deliverables
  • Manage the progress of the projects ensuring an on schedule, on budget delivery. Effectively manage change. Ensure that the project team is tracking to commitments.
  • Requires working closely with the service department (procurement) to coordinate and maintain effective configurations, implementations, deployment and use of licensed products.
  • Supports, monitors, tests, and troubleshoots hardware, network, and software problems pertaining to end users
  • Be part of the After-hour Support rotation
  • Performs any other related duties as assigned by the Sr Project Manager, Service, or other appropriate administrator

Job Qualifications & Competencies:

  • Excellent communication skills, both written and verbal; summarize findings concisely to both internal team members and clients
  • Outgoing personality and friendly, professional demeanor on phone and in person
  • Ability to manage productivity without extensive daily oversight and meet reasonable deadlines Ability to work under pressure and attain pre-defined deadlines
  • Attention to detail and exemplary documentation skills are required
  • Ability to multi-task and adapt to change quickly
  • Ability to follow and improve defined processes and procedures
  • Excellent interpersonal and relationship building skills and ability to work with others effectively and respectfully
  • Flexible scheduling and work on nights and weekends if required or requested
  • Knowledgeable of LAN/Networking Technologies
  • Knowledgeable of Windows OS Technologies
  • Network+ Certified Preferred
  • MCSE/MCSA Certified Preferred